Compliance DocumentsAdmin

The Compliance Documents page is where your school submits the KYC (Know Your Customer) documents required by the platform to unlock full account functionality — typically a registration certificate, tax ID, and head teacher ID.

1. Viewing Required Documents

Go to System → Compliance Documents. You'll see a checklist of the documents the platform requires. Each line shows the document type, its status (Not Submitted, Under Review, Approved, Rejected), and a Review Note if applicable.

2. Uploading a Document

1. Click Upload next to the relevant document type.
2. Select the file (PDF, JPG, or PNG — max 5MB).
3. Confirm. Status changes to Under Review immediately.

3. Review Process

The platform team reviews submitted documents within 1–3 business days. You'll receive an email notification when a document is Approved or Rejected. Rejected documents include a note explaining what to fix (e.g. "Document is blurry — please re-upload").

4. Re-uploading

If a document is rejected, the Upload button reappears. Fix the issue noted in the review and upload a corrected version.

5. Compliance Badge

Once all required documents are approved, a Verified School badge appears on your school's platform profile. This also unlocks certain platform features that require verified accounts.